Module 1 – Business Management Fundamentals

• Who are you and what are you about?
• Designing your organizational structure
• Introduction to operations management
• Understanding financial terms and budgeting
• Getting the right people in place
• Getting your product together
• Building a corporate brand
• Marketing and selling your product
• Planning for the future
• Ethics 101 and leadership essentials
• Building a strong customer care team
• Training employees for success

Module 2 – Business Leadership

• Learning organizations
• Peter Senge’s learning disciplines
• What leadership is and is not (including servant leadership)
• Kouzes and Posner’s five leadership practices
• Core skills
• Understanding the trust cycle and building trust
• Managing change
• SWOT analysis and problem solving
• Giving effective, constructive feedback
• Building good relationships

Module 3 – Core Negotiation Skills

• Define negotiation.
• Use key success strategies.
• Apply different negotiation approaches.
• Establish rules that lead to effective negotiation.
• Effectively prepare the research that is required to negotiate, including your BATNA, WATNA, WAP, and ZOPA
• Set limits.
• Maintain composure when things get heated.
• Collaborate and foster cooperation.
• Remain focused.
• Keep an open mind.
• Decide what kind of relationship we wish to foster.
• Use additional resources and expertise.
• Keep an open mind.
• Create a sustainable agreement.
• Incorporate everyone’s perspective
• Gain consensus.

Module 4 – Business Succession Planning

• A need for succession planning
• Define a succession planning
• Identifying resources and analyzing risks
• Defining roles, responsibilities and functions
• Gathering information and forecasting needs
• Putting the plan together
• Putting the plan into action
• Evaluating and reviewing the plan

Module 5 – Conflict Resolution

• Defining conflict
• Types of conflict
• Benefits of conflict
• Costs of conflict
• The role of anger in conflict
• The five stages of conflict
• The LECSR tool
• Setting norms and rules
• Seven steps to ironing things out
• Using mediation and facilitation
• Confrontational facilitation
• Managing differences collaboratively
• Asking questions
• Listening skills
• Non-verbal communication
• Problem Solving Tools
• Managing anger and stress
• Stress management techniques
• Stress management through Positive self talk

Module 6 – Dealing With Difficult People

• Conflict as communication
• Benefits of confrontation
• Preventing problems
• Getting focused
• Dealing with anger (yours and others)
• Dealing with problems
• The three step conflict resolution model
• Changing yourself
• Why don’t people do what they are supposed to?
• De-stress options to use when things get ugly