Module 1 - The Fundamentals of Business Process Management

• What is Business Analysis?
• What is Enterprise Content Management?
• Enterprise Content Management Model
• What is Business Process Re-Engineering?
• Business Process Re-Engineering Model

Module 2 - Defining Business Process Management

• What is Business Process Management?
• Brief History of Business Process Management
• What are the Benefits of Business Process Management?
• Reflecting on Processes

Module 3 - The Business Process Life Cycle

•  
• The Vision Phase
• The Design Phase
• The Modeling Phase
• The Execution Phase
• The Monitoring Phase
• The Optimizing Phase

Module 4 - Business Process Engineering

• Business Process Engineering
• Change Management
• Summary

Module 5 - Information Systems and Goals

• System and Subsystems
• The Information Systems
• Elements of Information Systems
• Systems Analysis
• Definitions and Goals
• Define Logical Specifications and Design
• Select the best Alternative Physical System
   

Module 6 - Systems Design

• Introduction
• Intermediate Steps
• Systems Design

Module 7 - Systems Implementation

• Introduction
• Intermediate Steps
• Testing and Obtaining Approvals
• Systems Implementation - Summary

Module 8 - Systems Operation

 

• Post Implementation Review
• System Maintenance
• Systems Operations