The Certified Hardware and Systems Specialist (CHSS)™ certification is for people who want to prove they're skilled in computer service. It's recognized worldwide and supported by leading computer ind...

Certified Contact Centre Manager (CCCM)™ or Certified Call Centre Manager (CCCM)™: Managers in call centers or contact centers hire, train, prepare, and motivate staff to deliver excellent customer se...

The ISO 20000 standard is centered on integrating and executing synchronized service management processes. Its primary goal is to ensure continual control, enhance efficiency, and foster avenues for o...